You have a device and a content assigned to it. You change something in the content but the device is still playing the old version of it.

Possible causes


  •  You may have the wrong content assigned or you edited a copy of the correct content. This is common when a user has many contents with similar names.
  •  Make sure that you have the right content assigned to your device, try to assign it manually again. Refresh the content by right-clicking on the device and selecting the Refresh content option.
  • This issue can also appear when the device doesn't have an internet connection and it can't reach the server.
  • If you have a slow internet connection it can take some time to download the new version of the content to the device.
  •  Check the internet connection on your device.
  •  Clear the cache of the device by right-clicking on the device and selecting the Clear cache option, reboot the device, and assign the content again.

For help, contact your system administrator!


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